Upon registration, all fees are due and payable. It is your responsibility to ensure all payments are received. Your child fills one of a limited number of spaces, and your space must be paid for whether your child is present or not. Therefore, there is no exemption from fees for absence due to illness, vacation, or for any other reason. No credits will be given for days missed.
The Director will work with families to develop alternate payment arrangements. Long – term default on fees will result in the services of Juvenescence being terminated.
If a family chooses to withdraw from care at Juvenescence, a Child Care Withdrawal Notice Form must be submitted by the last business day of the month in order to have care terminated by the last calendar day of the following month. Any requests for withdrawal not submitted by the 1st of the month will not be able to terminate care for that month. Any form submitted after the 1st will be considered notice for the end of the following month. Failure to notify the program prior to August 1st that your child will not be attending in September will result in a charge for September fees.
Juvenescence Deposit dates are always the 1st and 15th of the month (or the next business day). Any payments made between or after these dates are deposited on the next deposit period.
There are no provisions for early or late drop-off or pick-up. Parents/guardians should phone the centre immediately if unforeseen circumstances prevent children from being picked up by closing. It is unfair for a staff member to have to keep their family waiting because someone is late, and it is unfair to your child who is expecting you.
A late fee of $10.00 for the first 10 minutes or any portion thereof and $1.00/minute for each additional minute will be charged for pickup of children after program closure. The parent will be issued an invoice for the extra time to be paid to the Centre within 24 hours.
If late pick-up becomes reoccurring and problematic, all incidents will be documented, and the Director will become involved to reach a satisfactory resolution culminating in a signed agreement between all parties. Should a satisfactory resolution not be reached, Centre services will be terminated for that family effective immediately.
Receipts for fees paid during the year will be provided in February each year. You will receive a separate tax receipt for each centre your child has attended during the year. Field trips and NSF are not included on tax receipts as fees charged only cover the cost of activities and are not tax deductible.
Parents are required to contact the program if your child will be late or absent. A child who does not come to the program after school is considered a missing child.
In an effort to locate the child, program staff will contact the parents and school. If the child cannot be located immediately, we are required to call the police for a lost child. Parents will be charged $75.00 if the police are contacted and the child is with the parent. It is extremely important to contact the program if your child will be absent – our staff will look for your child until the matter is handed over to Calgary Police Services.