questions about Safety & Security
1. How do you ensure security and safety of my child?
We have sign in & out procedures upon arrival at the program for drop off or pick up. Ring the doorbell and a staff will provide you access to the centre and sign in/out your child. Please do not allow others access to the centre to help ensure the safety and security of all children at the centre. Avoid “piggyback” access by following another parent into the building or catching the door as someone leaves.
2. Can someone other than a parent to pick up a child?
When someone other than a parent is picking up a child – parents MUST communicate in writing the legal name and date they will be picking up your child. Prior releasing a child from the program, Juvenescence Educators will require an ID from the person who is picking up your child.
3. Do I have to notify Juvenescence centre if my child is going to be absent?
Yes, please notify Juvenescence if your child will be absent for ANY portion of the day. After school we sign in and account for all children. When your child does not arrive, we initiate lost child procedures. If we cannot reach you to confirm the whereabouts of your child, the police will be called to help to locate your child. If the child is not lost but with the parent and police are called, a $75.00 charge fee will be applied.
4. What is your process in case of non-custodial parent picks up a child?
If ever the non-custodial parent is in breach of the legal custody agreement, we do not release the child unless the primary parent gives us written permission if there is a primary parent.
If there is no written permission the primary parent will be notified immediately. If a situation should arise in which Juvenescence feels that the safety of any staff or program participants are compromised, the Program Operator and the Authorities will be notified.
If a non-custodial parent removes their child from the program illegally, in conflict with the existing Custody agreement, staff will:
- Call 9-1-1
- Notify the custodial parent
- If custodial parent unreachable, contact emergency contacts
- Report to Licensing immediately, follow their direction regarding incident reporting
- An Incident report to be completed by staff.