Frequently Asked Questions

You can register your child by calling us, emailing us, or completing an online registration form that can be found on each centre's site page. A Director will contact you to discuss next steps and details.

If the space is available:

• The director will give you a tour of the centre and answer all your questions.
• You will be required to complete the necessary paperwork and pay the fees.

If the space is NOT available:

• You will be placed on a waitlist.

Juvenescence accepts children from Kindergarten to Grade 6.

We provide Full-time Time Before & After School Care for Grades 1 - 6 and Kindi - Care for our friends entering school for the 1st time.

Our waitlist is not first-come, first-served and has a variety of criteria. 

Spaces are filled by these priorities:

• Kindergarten children (as a separate program).
• Currently enrolled children who did not receive a space on Day 2 registration.
• Children with siblings in the program and children of teachers/program staff, by date.
• New families by waitlist date.

Check out our Financial Inquiries page!

Check out our Subsidy page!

We have sign-in and sign-out procedures upon arrival at the program for drop-off or pick-up. Ring the doorbell, and a staff member will provide you with access to the centre and sign in/out your child. Please do not allow others access to the centre to help ensure the safety and security of all children at the centre.  Avoid “piggyback” access by following another parent into the building or catching the door as someone leaves. 

When someone other than a parent is picking up a child, parents MUST communicate in writing the legal name and date the person will be picking up their child. Prior to releasing a child from the program, Juvenescence Educators will require an ID from the person who is picking up your child. 

Yes, please notify Juvenescence if your child will be absent for ANY portion of the day.  After school, we sign in and account for all children. When your child does not arrive, we initiate lost child procedures. If we cannot reach you to confirm the whereabouts of your child, the police will be called to help locate your child. If the child is not lost but is with the parent and police are called, a $75.00 fee will be applied. 

If the non-custodial parent is in breach of the legal custody agreement, we do not release the child unless the primary parent gives us written permission, if there is a primary parent.

If there is no written permission, the primary parent will be notified immediately. If a situation should arise in which Juvenescence feels that the safety of any staff or program participants is compromised, the Program Operator and the Authorities will be notified.

If a non-custodial parent removes their child from the program illegally, in conflict with the existing Custody agreement, staff will:

• Call 9-1-1
• Notify the custodial parent
• If the custodial parent is unreachable, contact emergency contacts
• Report to Licensing immediately; follow their direction regarding incident reporting
• An Incident report to be completed by staff.

• Due to the increase in childhood allergies, Juvenescence does not offer a lunch or snack program. 
• Children are encouraged to bring a morning and afternoon snack from home that are in accordance with the Canada Food Guide. 
• Kindergarten children will bring a lunch from home.  Microwaves are available for heating lunches.
• If a child comes to the program without adequate lunch, extra lunch items are available, and any items supplied by the centre will need to be replaced by parents.
• Candy, chewing gum and pop are discouraged.

We pride ourselves on having a committed team of Early Childhood Educators (ECE’s) who create a stable, nurturing environment for the children in our care. Our staff come from a variety of ECE and related backgrounds and share a common passion for caring for children.

All ECE’s are active in professional development and in pursuing personal growth through continued workshops and courses year-round. You will have an opportunity to meet our staff on your tour.

All educators are over 18 years of age, are certified ECE’s with Security Clearances and First Aid/CPR. Juvenescence also supports practicum students and youth volunteers. 

Yes, we do! Click here to view our Parent Handbook.

Please view our Sick Child Policy in our Parent Handbook on Page 20.